Terms of service

Last updated 26-08-2026

Seller

The webshop ID Plancha Danmark is owned and operated by:
Nordic Plancha ApS · CVR no. 45325504
Ørnebakken 9A, 2840 Holte
kontakt@nordicplancha.dk · +45 27 57 03 07

Prices and payment

All prices are in Danish kroner and include 25% VAT. You can pay with the payment methods shown at checkout. Your card is only charged when your order is shipped.

Ordering and pricing errors

Your order is an offer to buy. The final agreement is made when the item is shipped. We can cancel an order in the event of obvious price or stock errors, in which case the full amount is of course refunded immediately. The item remains the property of Nordic Plancha ApS until it has been paid for.

Delivery

We deliver throughout Denmark. Orders of DKK 499 and above are delivered free of charge, for smaller orders delivery costs DKK 49. A plancha is sent as two parcels, the body and the cooking plate separately, so they are easy to receive and carry. Delivery time is typically 5-8 working days. Please check both parcels on receipt, and report any visible transport damage to us as soon as possible. This makes the matter easiest to resolve for everyone.

Right of withdrawal

You have a 14-day full right of withdrawal from the day you receive the item. If you wish to withdraw, give us clear notice at kontakt@nordicplancha.dk no later than 14 days after receipt, and return the item no later than 14 days after that. You bear the cost of return shipping yourself and carry the risk for the item until we have received it. Keep your receipt and tracking information.

You may examine the item as you would in a shop, but if you put it into actual use, we can deduct the item's loss in value from the amount you get back. Return the item thoroughly cleaned and securely packaged, preferably in the original packaging.

Right to complain

A 2-year right to complain applies under the Danish Sale of Goods Act (købeloven) for defects in material and workmanship. The right to complain does not cover damage caused by incorrect use or lack of maintenance. Always contact us first at kontakt@nordicplancha.dk, so we can find a solution. If the complaint is justified, we cover reasonable shipping costs under the Danish Sale of Goods Act. If an inspection instead shows that the item has no defect, or that the damage is due to incorrect use or lack of maintenance, you pay the shipping and any inspection costs yourself. Return address: Nordic Plancha ApS, Ørnebakken 9A, 2840 Holte. Parcels sent cash on delivery are not accepted.

What the right to complain does not cover

The right to complain covers manufacturing and material defects. It does not cover normal wear and tear, patina and discolouration of the cooking plate from use, chips in enamel or paint after impact or dropping, rust or corrosion resulting from lack of cleaning, maintenance or outdoor storage without a cover, damage from incorrect assembly, incorrect gas pressure or use contrary to the instructions, and it does not cover consumable parts such as the battery for the ignition. Patina on a steel plate is a natural part of use and does not constitute a defect.

Exchange

If you want to exchange for a different size or finish, we are happy to take the item back as a voluntary service, beyond what the law requires. For an exchange, you pay the shipping both ways yourself, and the item must be unused and in its original packaging. Write to us first, so we can arrange the shipment.

Refund

In the case of an approved withdrawal or complaint, we refund the amount to the payment method you used for the purchase, without undue delay.

Launch offer: ID Cover

The first 50 completed orders for an ID Plancha with us are followed by an ID Cover in the size of the plancha ordered, free of charge. The cover is expected to be delivered in spring 2027. We will contact you directly when it is shipped, and delivery is free of shipping costs for you. The offer is tied to the order, cannot be exchanged for cash or other goods, and lapses if the order is withdrawn or cancelled. Whether your order is among the first 50 is determined by the time of completed payment.

Right to appeal

If you wish to complain about a purchase, you can contact Center for Klageløsning (Center for Complaint Resolution), Nævnenes Hus, Toldboden 2, 8800 Viborg, naevneneshus.dk.

Personal data

The data controller is Nordic Plancha ApS, CVR 45325504, Ørnebakken 9A, 2840 Holte, kontakt@nordicplancha.dk. We only process the information necessary to complete your purchase and deliver your order (name, address, email, phone number). The legal basis is performance of the purchase agreement and the requirements of the Danish Bookkeeping Act. The information is only passed on to our payment provider, shipping companies and IT suppliers (including our webshop platform), and purchase records are kept for 5 years after the end of the financial year.

You have the right to access, correct and delete your information, as well as to data portability and to object to the processing, write to kontakt@nordicplancha.dk. You can complain about our processing of personal data to Datatilsynet (the Danish Data Protection Agency), datatilsynet.dk.

Standard withdrawal form

(To be completed and returned only if the right of withdrawal is exercised.)

To Nordic Plancha ApS, Ørnebakken 9A, 2840 Holte, kontakt@nordicplancha.dk:

I/we (*) hereby give notice that I/we (*) wish to exercise the right of withdrawal in connection with my/our (*) purchase agreement for the following goods (*):

Ordered on (*) / received on (*):
Consumer's name:
Consumer's address:
Consumer's signature (only if the form is submitted on paper):
Date:

(*) Delete as applicable.